Got questions? This way.

Quick answers to questions you may have. Your question is not listed? Head over to our support forum.

General questions:

We are committed to ensuring your journey with our themes is seamless and rewarding. Our support & updates services are designed to provide you with ongoing assistance and keep your online presence up-to-date.

With us, you can count on getting expert support and reliable WordPress themes with life lasting updates. Here are 4 reasons why you should choose us:

  • We’re an Envato Elite Author with over 27,000 sales
  • We’ve been selling on ThemeForest for the past 9 Years
  • Our WordPress Themes rate an average of 4,5 stars
  • Top-notch customer support with every purchase
Yes, you can. All images provided on our pre-built websites are stock-free and can be used on any commercial or personal site without any restrictions.
Our themes come equipped with all the necessary tools to create a fully functional website from scratch. You can also use any of our pre-built demos as a starting point for your project. If you require advanced features beyond what our themes offer, you have the flexibility to install any type of plugin. In case any compatibility issues arise, our support team will be available to assist you.
Yes, the premium plugins are included with our themes, and they will work properly without the need for activation or registration. There are no recurring fees associated with these plugins. Rest assured that updates for all the included plugins will be provided with every theme update, ensuring that your website remains up-to-date and secure.
We don’t offer a trial version, but we do have a 7-day refund policy, so you can buy with confidence.
You wonder where is your purchase code located? Please check the steps below:
  • Log into your Envato Market account.
  • Hover the mouse over your username at the top of the screen.
  • Click the Downloads link from the drop-down menu.
  • Look for the theme in your list of purchases, click the Download button and select License Certificate & Purchase Code (available as PDF or text file).
  • Open the license file from your computer and locate the purchase code.

License usage:

When purchasing a theme on ThemeForest, you have two licensing options: Regular License and Extended License. If your end product including the item is going to be free to the end user then a Regular License is what you need. An Extended License is required if the end user must pay to use the end product. To learn more about what each license is for and which one to purchase, click here.

No, ThemeForest licenses don't expire. They're valid for the life of the end product you create using the licensed item. If you decide to create a different end product, you'll typically need a new license.
According to Envato's licensing terms, you'll require a license per domain install, regardless of whether you're using a WordPress multisite setup or not.
It depends on the use case. Generally, licenses are tied to the end product. If your sub-domains differ in topic or design from the main site, you'll need a license per sub-domain. But if the sub-domains match the purpose and design of your main site, one license might suffice. Reach out to us for review and possible usage with sub-domains that match your main site.
No, you won't need an additional license for a staging site.
Unfortunately, Envato doesn't allow us to offer discounts for individual purchases. To stay updated on our upcoming sales or events, sign up for our newsletter.

Support & updates:

We are committed to ensuring your journey with our themes is seamless and rewarding. Our support & updates services are designed to provide you with ongoing assistance and keep your online presence up-to-date.

Yes, we're dedicated to providing excellent customer support for our themes. When you purchase any of our themes from the Envato marketplace, you automatically receive 6 months of customer support. We're committed to offering comprehensive assistance throughout this period.
Our support covers a range of assistance, including help with theme installation, setup, and any issues related to theme features or functionality:
  • Answering any questions about theme functionality, and technical capabilities.
  • Helping with setting up the features that are included in our themes and configuring theme settings.
  • Fixing bugs or issues.
  • Help with included 3rd party assets.
Our team diligently monitors the forums, though time zone differences can be a challenge. We aim to review support tickets throughout the day, with a goal of responding within 12 hours or less. Occasionally, especially during high volume periods or weekends, it might take up to 24 hours to receive a response.
After the initial 6-month support period ends, you have the option to renew your support membership to continue utilizing our customer assistance. Alternatively, you can choose to extend support for an additional 6 months by purchasing a support upgrade along with a theme license.

If your support period has ended, you have the following options:

Yes, we actively release updates to enhance our themes' functionality, features, and compatibility. You can expect regular updates to improve your experience and ensure optimal performance.
You will get update notifications for your plugins/themes in your WordPress dashboard the same as any other theme or plugin. Please note you will require an active license to access the updates.